August 15, 2006

Rich Garboski
Chief Executive Officer
eTechnologyHelp, LLC
Times Square Station Suite 378
New York, NY 10108
 

Dear Rich,

I wanted to write to you your efforts and consulting services, which were key in turning around what was a desparate situation at The Spencer Hotel.  In April of 2006, we had contacted your company to seek assistance with the Rezovation Desktop product and numerous other issues affecting our organization. At the time we were on a manual index card system and had no on line reservation capability to speak of.  With a occupancy in May of 2% and our highest occupancy for our busy season of 47%, we were faced with a difficult situation financially.  Our season was in jeapordy and thats when we turned to you for assistance.

Your company immediately stepped in completely revamping our entire technology infrastructure, which included implementation of;

- A Local Area Network &  Deployment of Rezovation Desktop
- On Line Booking Engine & Credit Card processing systems
- Integrated Marketing System that interfaced with our web site.
- High Speed Internet/Security & Voice Over IP implementation

Four weeks later, we had a sound system in place that literally brought us current with technology.  They also devised and rolled out an Internet marketing strategy that produced instant results doubling our web traffic from the previous year, driving up occupancy over 30%,  and increasing overall revenues over 60%, all of this in a total of 10 weeks. The Rezovation application and the professional services of eTechnologyHelp, L.L.C have forever changed the way we operate at The Spencer Hotel and my colleagues here are extremely pleased with the results.

I would not hesitate to recommend your solution and this dealer to any of my colleagues in the industry. Please contact me at the number listed below if you have any questions.

Sincerely,

 


Rachel Briggs
General Manager
The Spencer Hotel
(716) 485-1476